What if I listed the wrong address?
If you accidentally inserted the wrong address for your order, you can update by clicking on the “Update Address” link in your order confirmation email. If you haven't received your order confirmation email, it may have gone to your spam folder. Please search for sales@chani.com under “all” and the email should come up.
If the order has already shipped, we unfortunately cannot make any changes, and you will need to follow up with the shipping courier directly. If you need to contact the shipping company, you can find the name of your shipping company and the tracking number for your order in the shipping confirmation email you received from Shopify. You can find your shipping confirmation email by searching for your order number in your email inbox.
Missing items or lost orders
IIf something is missing from your order or your order’s tracking number status says delivered but it never arrived, please email us at sales@chani.com and include your order and tracking numbers.
Guidebooks and workshops
Our Guidebooks and Workshops are digital products that are delivered via email. For more information on digital product delivery, check out this article.