What if I listed the wrong shipping address?
If you accidentally entered the wrong shipping address for your order, you can update by clicking on the “Update Address” link in your order confirmation email. If you haven't received your order confirmation email, it may have gone to your spam folder. Please search for sales@chani.com under “all” and the email should come up.
If the order has already shipped, we unfortunately cannot make any changes, and you will need to follow up with the shipping provider directly. If you need to contact the shipping company, you can find their name and the tracking number for your order in the shipping confirmation email you received from Shopify. You can find your shipping confirmation email by searching for your order number in your email inbox.
What if I listed the wrong billing address?
If the order has already been completed and approved, then there is no need to worry about the billing address listed. We do not include a physical invoice with our orders as all of our billing is done electronically via the email you provided.
Missing items or lost orders
If something is missing from your order or your order’s tracking number status says delivered but it never arrived, please email us at sales@chani.com and include your order and tracking numbers.
**Please note that due to the ongoing labour action involving Canada Post, orders shipping to Canada may be delayed.
Digital products
Our digital products (Workshops, Digital Astro Planner, etc.) are delivered via email. For more information on digital product delivery, check out this article.