I need to change my address
If you accidentally inserted the wrong address on your order, you can update by clicking on the “Update Address” link in your order confirmation email. If you haven't received your order confirmation email, it may have gone to your spam folder. Please search for email@example.com under “all” and the email should come up.
Once the order has shipped, we cannot make any changes, and you will need to follow up with the shipping courier directly. If you need to contact the shipping company, you can find the name of your shipping company and the tracking number for your order in the shipping confirmation email you received from Shopify. You can find your shipping confirmation email by searching for your order number in your email inbox.
Missing items or lost orders
If something is missing from your order or the tracking number status is delivered, but it never arrived, please email us at firstname.lastname@example.org and provide us with your order and tracking numbers.
Guidebooks and workshops
The Guidebooks and workshops are digital products that are delivered via email. For more information on digital product delivery, please check out this article.