What if I put the wrong address?
If you accidentally inserted the wrong address on your order, please let us know as soon as possible by emailing us at sales@chaninicholas.com and also adding sales@giftedbyfreefrom.org. If your order has not shipped, we will do our best to modify the address.
Once the order has shipped, we cannot make any changes, and you will need to follow up with the shipping courier directly. If you need to contact the shipping company, you can find the name of your shipping company and the tracking number for your order in the shipping confirmation email you received from Shopify. You can find your shipping confirmation email by searching for your order number in your email inbox.
Missing items or lost orders
If something is missing from your order or the tracking number status is delivered, but it never arrived, please email us at sales@chaninicholas.com and provide us with your order and tracking numbers.
Guidebooks and workshops
The Guidebooks and workshops are digital products that are delivered via email. For more information on digital product delivery, please check out this article.