TROUBLESHOOTING

GENERAL

• I’m locked out of my account and can’t sign in
• My sign or chart is wrong
• Offer code not working
• Web birth chart tool not working
• I’m not able to access the premium content (iOS)
• I can’t download the app because my iPhone is too old

RESOLVED BY APP UPDATE/WIFI REBOOT

• RESOLVED: Reading and Meditations recording not playing
• RESOLVED: My journal entries are not saving
• RESOLVED: I can’t see any Chiron transits in my transits section
• RESOLVED: Your Horoscopes not loading / Home is missing Astroweather or other content
• RESOLVED: Text descriptions of the “Planets in My Chart” are cut off
• RESOLVED: How do I change my birth info in the app? Defaults to today (iOS)

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