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  1. Chani Nicholas Incorporated
  2. TROUBLESHOOTING

TROUBLESHOOTING

GENERAL

  • I’m locked out of my account and can’t sign in
  • My sign or chart is wrong
  • Offer code not working
  • Web birth chart tool not working
  • I’m not able to access the premium content (iOS)
  • I can’t download the app because my iPhone is too old

RESOLVED BY APP UPDATE/WIFI REBOOT

  • RESOLVED: Reading and Meditations recording not playing
  • RESOLVED: My journal entries are not saving
  • RESOLVED: I can’t see any Chiron transits in my transits section
  • RESOLVED: Your Horoscopes not loading / Home is missing Astroweather or other content
  • RESOLVED: Text descriptions of the “Planets in My Chart” are cut off
  • RESOLVED: How do I change my birth info in the app? Defaults to today (iOS)
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