Skip to main content

Reset Your CHANI App Password

Updated

Password reset instructions for our online memberships can be found here.

CHANI App

How to reset your password

  1. CHANI App: Log In screen.
    Below the password field on that screen you should see text that says "Forgot password?" click on that text.
    Screen_Shot_2021-04-15_at_6.33.10_PM.png

  2. CHANI App: Forgot Password screen.
    • Enter your account email in the “E-Mail Address” field and press send.
    • Without closing the Chani app go to your email inbox and find the password reset email and write down the confirmation code it contains.
    • If you can’t find the email in your inbox, check your spam box as well as run a search for an email subject: “Oops! Reset your password for CHANI“. Please be sure to 'whitelist' email address chani.nicholas@chaninicholas.com in your email provider, you might need to ask your IT department if you are using a work email address.
      Screen_Shot_2021-04-15_at_6.33.17_PM.png

  3. CHANI App: Forgot Password Confirmation Code screen.
    • Return to app and type, don’t copy and paste, the confirmation code into the “Confirmation Code” field.
    • You will then create a new password following the password guidelines. Once you created a password that fulfills all the guidelines click “Confirm”.
      Screen_Shot_2021-04-15_at_6.33.24_PM.png

  4. CHANI App: Log In screen
    • Log in using your email address and new password.
      Screen_Shot_2021-04-15_at_6.33.10_PM.png

Tip: iOS AutoFill Password feature.


Making the process of logging in much easier. To avoid password resets in the future, all you need to do is make sure your device has this feature enabled:

Go to iOS Settings > Passwords > AutoFill Passwords, then turn on.
IMG_2632.PNG

 

Not receiving password reset verification code email

Sometimes these get caught in spam filters. Be sure to check your spam folder as well as run a search for email subject: Oops! Reset your password for CHANI 

Please be sure to 'whitelist' email contact address chani.nicholas@chaninicholas.com in your email provider, you might need to ask your IT department if you are using a work or custom domain email address. The password reset code is sent from a special email address that is different from our newsletter and support emails.

If you believe you might have a typo in your account email address, please see the solution for this under here.

 

Related articles

Powered by Zendesk